Shipping & Delivery
At Wholesale Pallet Loads, we ship liquidation pallets, wholesale lots, truckloads, customer return pallets, overstock merchandise, and mixed resale inventory. Because many of our products are sold in bulk and may require freight delivery, please read this Shipping & Delivery Policy carefully before placing an order.
Our goal is to provide clear shipping information so customers understand order processing, freight delivery, inspection requirements, delivery responsibilities, shipping damage procedures, and possible delays.
Order Processing Time
Most orders are processed within 1–2 business days after payment has been received and confirmed. Processing time may vary depending on order volume, product availability, warehouse handling, freight scheduling, and carrier pickup times.
Orders are processed during regular business days, excluding weekends and holidays. If an order is placed during a weekend or holiday, processing will usually begin on the next business day.
If there is an issue with your order, payment, shipping address, or delivery details, we may contact you before the order is released for shipment.
Shipping Methods
Wholesale Pallet Loads ships orders using standard parcel carriers, freight carriers, or other delivery providers depending on the size, weight, quantity, and type of merchandise purchased.
Most pallet orders, wholesale lots, and bulk orders may require freight shipping. Freight shipping is different from regular package delivery because pallets are larger, heavier, and may require special handling during loading, transit, and unloading.
Depending on the order, shipment type, and destination, delivery may be completed by a freight carrier, local delivery provider, or other transportation service.
Freight Delivery
Many liquidation pallets and wholesale lots are shipped on pallets using freight carriers. Freight deliveries may be delivered to a commercial address, warehouse, business location, or residential address if available and approved by the carrier.
Customers are responsible for providing a correct and complete shipping address before the order is processed. If your delivery location has limited access, restricted entry, no loading dock, no forklift, narrow roads, gated access, or special delivery requirements, please notify us before shipping.
Additional freight charges may apply for certain delivery situations, including but not limited to:
Residential delivery
Liftgate service
Limited-access locations
Appointment delivery
Re-delivery attempts
Address corrections
Storage fees
Missed delivery appointments
Any additional freight charges caused by incorrect delivery information, missed appointments, refused shipments, or special delivery requirements may be the customer’s responsibility.
Delivery Times
Estimated delivery times may vary depending on the shipping method, carrier availability, destination, weather conditions, freight schedules, and other factors outside our control.
While we do our best to process and ship orders quickly, delivery dates are estimates and are not guaranteed unless specifically stated in writing. Freight shipments may take longer than standard package deliveries due to carrier routing, terminal handling, and delivery scheduling.
If your order is delayed after it has been handed over to the carrier, we will do our best to assist, but we are not responsible for carrier delays, weather delays, transportation disruptions, or delays caused by incorrect delivery information.
Shipping Costs
Shipping costs may vary depending on the size, weight, quantity, destination, delivery method, and freight requirements of the order.
Shipping charges may be calculated at checkout, included in the product price, quoted separately, or confirmed after order review depending on the type of pallet or wholesale lot purchased.
Original shipping, freight, handling, and delivery charges are generally non-refundable unless the issue was caused by an approved fulfillment error by Wholesale Pallet Loads.
Customer Delivery Responsibilities
Customers are responsible for making sure the delivery address is correct, accessible, and ready to receive the shipment.
For freight deliveries, the customer may be responsible for unloading the pallet unless liftgate service or another unloading option has been arranged in advance. If you do not have a loading dock, forklift, pallet jack, or unloading support, please notify us before your order ships.
Customers must be available to receive the shipment or coordinate delivery with the carrier when required. Missed delivery appointments, refused shipments, failed delivery attempts, or delays caused by the customer may result in additional carrier fees.
Inspecting Your Delivery
Please inspect your order carefully before signing the delivery receipt or bill of lading.
Before accepting the shipment, check for:
Damaged pallets
Torn or missing shrink wrap
Crushed boxes
Missing items
Water damage
Signs of tampering
Broken packaging
A different pallet or shipment than expected
If there is visible damage or anything appears wrong, you should write the issue clearly on the delivery receipt or bill of lading before signing. You should also take clear photos and videos of the pallet before unloading, during unloading, and after delivery.
Signing the delivery paperwork without noting damage may confirm that the shipment was received in acceptable condition. This can make it difficult or impossible to file a successful freight damage claim.
Freight Damage Claims
If your order arrives damaged, you must report the issue to us as soon as possible by emailing info@wholesalepalletloads.com.
Your email should include:
Your full name
Your order number
Delivery date
Photos or videos of the damaged shipment
A copy or photo of the delivery receipt or bill of lading
A clear explanation of the issue
If freight damage is not documented at the time of delivery, the freight carrier may deny the claim. In that case, we may not be able to approve a refund, replacement, store credit, or freight damage claim.
48-Hour Inspection Window
Customers must inspect their shipment within 48 hours of delivery. Any visible freight damage, missing pallet, wrong shipment, tampered packaging, or major order issue should be reported within this inspection window.
Claims reported after 48 hours may still be reviewed if they fall within the applicable return period, but approval is not guaranteed if the issue could have been identified at delivery or during the initial inspection window.
Incorrect or Incomplete Shipping Address
Customers are responsible for entering the correct shipping address at checkout. Please make sure your name, business name, street address, unit number, city, state, ZIP code, phone number, and email address are accurate before placing your order.
Wholesale Pallet Loads is not responsible for delays, failed deliveries, re-delivery fees, return freight charges, or lost shipments caused by incorrect or incomplete shipping information provided by the customer.
If an order is returned to us due to an incorrect address, refused delivery, missed delivery appointment, or inability to deliver, the customer may be responsible for all related shipping, return freight, storage, and handling costs.
Refused Shipments
Please do not refuse a shipment without contacting us first. Refusing a shipment does not automatically qualify the order for a refund.
If a shipment is refused without written approval from Wholesale Pallet Loads, the customer may be responsible for original shipping costs, return freight charges, storage fees, handling fees, and any other carrier-related costs.
If there is visible freight damage, please document the damage on the delivery paperwork, take photos and videos, and contact us immediately instead of refusing the shipment without communication.
Tracking and Delivery Updates
When tracking information is available, we may provide shipment updates by email or through the order system. Freight tracking may update differently from standard package tracking because pallets may move through freight terminals before final delivery.
If your order requires a delivery appointment, the freight carrier may contact you using the phone number or email provided at checkout. Please respond to carrier calls, emails, or appointment requests quickly to avoid delivery delays or additional fees.
Lost or Delayed Shipments
If your shipment appears delayed or tracking has not updated, please contact us at info@wholesalepalletloads.com with your order number.
We will review the shipment information and, when possible, help communicate with the carrier. However, Wholesale Pallet Loads is not responsible for delays caused by carriers, weather, traffic, natural events, incorrect delivery information, customer unavailability, or other circumstances outside our control.
Local Pickup
If local pickup is available for a specific order, pickup instructions will be provided after your order is confirmed. Customers must wait for written pickup confirmation before arriving.
Customers are responsible for bringing a suitable vehicle, proper loading equipment if needed, and any help required to load the merchandise. Wholesale Pallet Loads is not responsible for damage caused after merchandise has been picked up, loaded, or transported by the customer.
Shipping Restrictions
Some products, pallets, or truckload orders may not be available for delivery to all locations. Shipping availability may depend on carrier service areas, freight requirements, product type, order size, and destination.
If we are unable to ship to your location, we will contact you to discuss available options.
Contact Us
For questions about shipping, delivery, freight damage, tracking, or order status, please contact us:
Wholesale Pallet Loads
Email: info@wholesalepalletloads.com
Address: Elm St, Norfolk, VA 23502, United States
Please include your order number when contacting us about an existing order.